Our wifi works fine other than our phones. It will show as connected, nothing will load, we have to disconnect and reconnect for it to temporarily work. This process repeats itself and the live chat with an agent was the most unproductive unhelpful thing.

I'm trying to port forward but my device connected via ethernet cable to my modem isn't showing up as connected on the Xfinity app.

Help! I need help to log off all devices into my account. I accidentally left my Xfinity account open and password saved on my previous work computer and mobile and the new employee has been logging in. I already changed the password and email but no luck. Any advice? Considering canceling this acco

For over a year I have had many guests and family use the 'Xfinitywifi' and 'XFINITY' Xfinity WiFi Home Hotspot Guest connections with their own Xfinity login credentials in lieu of them connecting to my personal home xfinity wifi private network. Beginning mid July both of those SSID's stopped broa

Everything was working fine on my Xfinity stream app than a few days ago when I put the TV on in the morning it no longer showed the mini guide icon in the lower right corner. I tried everything from uninstalling and reinstalling several times but nothing will bring the mini guide back and I cannot

Hello, I work from home and have done so for years with-out issues. My employer recently changed our work VPN to GlobalProtect and I have been experiencing connectivity issues (on my work computer only!). Our IT did some investigating and game back with a response: "IP range from home network from X

I am unable to access certain websites on my desktop when connected to my router via Ethernet. Before, my ethernet connection was working fine. This problem started occuring recently and I am not sure why. For example, when I try to enter google.com or youtube.com, I am either getting the error '

My home internet is not from Xfinity. For both my Win 10 laptop using Xfinity stream on Chrome and the Android app on a phone, shows are marked with 'Connect to in-home WiFi to watch' with 'play' icons greyed and ignoring presses/clicks , even though both are on my home WiFi network.  I notice

The SB8200 cable modem has two ethernet ports. I'm hoping to split traffic into two legs.  One leg would be non-critical devices (tvs, scales, dvd players).  The other would be for all devices that I want to be secured.  Those devices would connected to a router in back of a hardware

We've been having trouble with slow and intermittent wifi for a few months now. We've had the XB7 Gateway since April 2023 and the same three Xfinity pods since 2019. After multiple techs, I'm not sure who to turn to at this point... In April, the XB6 Gateway stopped working. It showed a red light

Good morning.  I have the new XB7 running in bridge mode.  My Orbi RBK752 is plugged into the 1st Ethernet port.  When I plug my Netgear 24 port switch (JGS524NA) which runs my gaming and streaming PS into tyhe 2nd port I get an Unidentified network on both PC's as well as an odd IP address.  I have

My wifi connection has been cutting out recently and I noticed when it does, the 2.4 and 5 ghz lights on my modem go out. I don't currently have the option of using ethernet so I don't know if that is interrupted or not. I've rebooted the gateway (as it seems to be the only thing the help line wants

I need to replace a phone (iPhone SE) due to damage. I purchased it directly from Xfinity and do not have insurance, so will be purchasing a new iPhone. The question is what steps do I need to take to successfully activate a replacement phone. Most likely I will be purchasing from an Xfinity stiore

I accidentally changed my landline phone number how can I get my old one back